Service Coordinator (Customer Service)

Henderson, Nevada, United States Full-time

 

Job Description

 

Service Coordinator

  • Coordination of Service between Customers and Technicians
  • Service scheduling
  • Estimate cost of service
  • Service contract quotation
  • Parts sourcing
  • Quality control (making sure correct parts are ordered/shipped)
  • Parts & labor tracking (make sure they come in at or below projected budget)
  • Invoicing
  • Manage warranty activities
  • Resolving all issues regarding orders/contracts
  • On-call phone 24x7 one week out of every 4 weeks.
  • Other duties as assigned.

 

Desired Skills & Experience

  • Problem solving, multi-tasking and conflict resolution skills necessary to succeed in this position.
  • Successful candidates will be self-motivated, focused and disciplined, reliable, and have excellent people and organizational skills.
  • Must be computer literate.
  • Preference given to candidates with scheduling/dispatch, back-up power/UPS industry, cloud based software, and Quickbooks experience.
  • Requires one week on-call per month.
  • Seeking candidate who is looking for long-term employment.

 

Benefits

Health insurance

Dental/Vision insurance

401K with company match

Paid ETO

 

Hours

7:00AM -- 3:30PM Monday through Thursday

6:00AM -- 1:00PM Friday

 

Company Description

 

Nationwide Power Solutions, Inc. is a national provider of power quality solutions designed to increase the availability and uptime of any mission-critical application or process, from a simple desktop PC to a large Data Center.

Nationwide Power solutions include Uninterruptible Power Supplies, Emergency Generators, Batteries, Power Distribution Units, Harmonic Filters, Surge Suppressors, Inverters, Air Conditioners and Power Management Software. Added-value services include Power Architecture Design and Project Management, Site Audits, Remote Supervision, Emergency Service, Maintenance Contracts, Training and more. These services are available to customers 7 days a week, 24 hours a day, from coast to coast.

We are not just another critical power service company. Our goal is to be industry best, not necessarily the biggest. We're also growing exponentially, so if you have the skills and drive to provide industry best in quality and service, please submit your resume.